Increasing the effectiveness and efficiency of subordinate’s performance through improvements of Operations functions within own department or initiating cross-departmental improvements.Ensuring continuous and properly organized communication flow within team, subordinates and with other departments.Accomplishing staff results by communicating job expectations and feedback.Planning, monitoring, appraising, and reviewing job contributions of subordinates.Maintaining staff by recruiting, selecting, orienting, training, developing and supervising subordinates.Identify necessary adjustments and/or improvements to meet globally set KPIs and OKRs.Establish and maintain culture of performance excellence within the studio.

Partner with Human Resources to ensure appropriate team member accountability and appropriate disciplinary responses.Work with internal systems (JIRA, TTS, WIKI, Evo Desk, NEVOS, etc.).Manage employee expectation and eventual requests.It is vital that a person in this position uses good judgement to make the right decision for the operation while always showing the highest level of character. Many of these tasks are performed ad hoc and are often unpredictable. The main responsibility of the Senior Team Manager is to consistently work to increase the effectiveness and efficiency of Floor Operations team performance as well as maintain quality service by enforcing performance standards, resolving quality/service problems, identifying trends and recommending system improvementsīuilding a strong Operational team while ensuring the smooth running of the business is the main performance objective of this role. The Senior Team Manager will be charged with the responsibility to ensuring operational excellence at all times.

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